Without proper workspace maintenance and cleaning, your consoles are at risk. From debris to dust and mold, dirty consoles become harmful to your employees’ health and safety, work environment, and equipment performance, not to mention being less durable over time. Your consoles, chairs, accessories, AV systems, and other equipment are an investment in your operations center – don’t you want it to stand the test of time?

The first ring of a 911 call breaks the control room's silence. At that moment, a critical person in the emergency response chain is activated – the public safety dispatcher. They are the unseen heroes who are the first point of contact in emergencies, the bridge between the public and the services they need.  

A dispatcher's shoulders hold a lot of responsibility—a life saved, a fire contained, a crime stopped—all potentially hinge on their ability to gather information, assess the situation, and dispatch the right help quickly and calmly. 

But what exactly makes a great dispatcher? It’s not just about answering calls and relaying information. It’s about possessing unique skills that allow them to thrive in a fast-paced and stressful environment.  

Control rooms and their consoles are built to last decades. Given that they are not updated on frequent basis maintenance of these rooms can be the last thing on anyone’s mind.

Simple: both need to be flexible to support high-demanding, constant changing environments.

While technologies are evaluated for their flexibility options in incremental modularity, enhanced visibility to security status reporting, faster start times, lower start costs, high ramp rates, and improvement for overall operational efficiencies – shouldn’t your control room consoles be looked at with the same presets?

Does your job require a rotation between daytime, afternoon and night shifts?

Can you believe January has come to a close? What are your plans for 2018? How about 2019 or 2020? If a new or remodeled communication center is in your future, the time to plan is now!

Do you have a cluttered work surface?

We are all guilty of letting our work surface accumulate ‘things’ that aren’t necessarily ‘essential’ to our everyday productivity.

The holidays are the busiest time of year for everyone, more so for those in the Emergency Service sector. With an increase in accidents and burglaries among other things, there is an influx of people calling 9-1-1 for assistance.

The holidays make for the busiest travel season as everyone makes their way to see friends and family. Wherever you go, you can expect long commutes, long lines, and large crowds. As one of the most stressful times of the year, a little planning and a positive attitude can help you survive holiday travel at the airport. We’ve provided a few tips on how to conquer holiday travel to save you time and help reduce stress.

The initial moments of an emergency are crucial. 9-1-1 operators are the “First First Responders” who play an integral role in every emergency situation. These highly trained and eminently qualified professionals are often the first person contacted when an emergency occurs.